Terms & Conditions
Last Updated: August 2026
These Terms & Conditions apply to all classes, services, memberships, and purchases made with the Studio. By booking or attending a class, you agree to the following:
Bookings and payments
1.1 All classes must be booked in advance via the Studio’s booking system.
1.2 Payment must be made at the time of booking unless otherwise stated.
1.3 All purchases are non-transferable and non-refundable unless required by law.
Class packs
2.1 Class packs are sold as a bundle of sessions and may be subject to expiry dates as stated at the time of purchase.
2.2 Class packs may be set to auto-renew. By purchasing, you agree that your class pack may automatically renew at the end of its term.
2.3 You may opt out of auto-renewal at any time via your account or by contacting the Studio prior to the renewal date.
2.4 No refunds will be given for unused classes within a pack.
Memberships
3.1 Memberships operate on a recurring auto-renewal basis.
3.2 By purchasing a membership, you agree that payments will be automatically taken on a recurring basis (e.g. weekly or monthly) until cancelled.
3.3 It is the client’s responsibility to cancel their membership.
3.4 No refunds or credits will be issued for unused time, missed classes, or partial billing periods.
3.5 Payments will continue to be taken until cancellation is confirmed.
3.6 Cancellations must be made prior to the next billing date. Late cancellations may result in an additional charge.
Cancellation and no-show policy
4.1 Clients may cancel or reschedule a class up to 24 hours prior to the scheduled start time without penalty.
4.2 Cancellations made less than 24 hours before the class start time are non-refundable and will result in the loss of the class credit.
4.3 Members on Unlimited Mat Memberships who repeatedly cancel classes within the 24-hour window may incur a £5 late cancellation charge, as these bookings take up spaces that could otherwise be allocated to other clients.
4.4 Failure to attend a booked class without cancelling (“no-show”) will result in the following charges:
Mat Class: £13
Reformer Class: £18
4.5 Clients who are added to a class from the waitlist within the 24-hour cancellation window remain subject to this cancellation policy.
4.6 All cancellations and rescheduling must be made via the booking system or app.
4.7 Late arrivals may not be admitted once the class has commenced, for safety and minimal disruption to other clients.
4.8 Exceptions to this policy are at the sole discretion of studio management.
4.9 All applicable fees and charges will be automatically applied.
Arrival and late policy
5.1 Clients should arrive no more than 15 minutes prior to the start of class.
5.2 Clients must arrive on time. Late entry is not permitted.
5.3 The Studio operates without a staffed reception area. Doors will be locked at the scheduled class start time, and entry will not be granted after this point.
5.4 Missed classes due to late arrival will be treated as a no-show.
Studio requirements
6.1 Clients are required to bring their own mat for all classes.
6.2 Mats may be rented at the Studio for £1, subject to availability.
6.3 For heated classes, clients must bring:
A sweat towel
Adequate water
6.4 For reformer classes, grip socks are mandatory for safety and hygiene. Clients without grip socks may be refused participation or required to purchase a pair.
Heated classes
7.1 Heated classes may take place in temperatures of up to 42°C.
7.2 Clients must ensure they bring water, wear appropriate clothing, and take responsibility for their own hydration and wellbeing.
7.3 Participation in heated classes is at the client’s own discretion.
7.4 Clients should consult a medical professional if unsure about exercising in a heated environment.
7.5 The Studio reserves the right to refuse participation if it believes it is unsafe for the client.
Health and safety
8.1 Clients must inform the instructor of any injuries, medical conditions, or pregnancy prior to class.
8.2 All clients participate at their own risk and are responsible for monitoring their own physical condition during class.
8.3 The Studio is not liable for any injury, loss, or damage sustained during classes except where caused by negligence.
Personal belongings
9.1 The Studio is not responsible for any lost, stolen, or damaged personal belongings brought onto the premises.
Studio conduct
10.1 Clients are expected to behave respectfully toward staff and other participants at all times.
10.2 The Studio reserves the right to refuse entry or remove any client for inappropriate behaviour, without refund.
Changes and cancellations by the studio
11.1 The Studio reserves the right to change instructors, class times, or cancel classes where necessary.
11.2 In the event of a class cancellation by the Studio, clients will be offered a reschedule or credit.
Liability waiver
12.1 By attending classes, clients acknowledge that physical exercise carries inherent risks.
12.2 The Studio shall not be held liable for injuries sustained during participation, except where required by law.
Amendments
13.1 The Studio reserves the right to update these Terms & Conditions at any time.
13.2 Continued use of the Studio’s services constitutes acceptance of any changes.
Final note
We are committed to creating a welcoming, safe, and enjoyable space for everyone.
We hope you have a great experience and truly enjoy your class.